One defined business challenge
We agree on the problem the engagement must clarify and the decision it needs to support.
Strategic Diagnostic
Find the friction. Decide what should happen next.
A 10-business-day engagement for leadership teams that know something important is slowing progress but do not yet have a shared diagnosis or confident next move.
- Starting at $5,000
- 10 business days
- One defined challenge
- One primary lens
Decision package
Evidence-backed findings, ranked priorities, and a clear 90-day direction.
Does this sound familiar?
Leadership agrees something is wrong, but not where to intervene.
Teams propose different solutions because each one sees only part of the problem.
An important initiative has stalled or created activity without enough progress.
The customer journey no longer reflects how the company actually works.
A significant investment is approaching and leadership wants to validate the priority first.
Decisions take longer because critical context is fragmented across teams and systems.
Starting Scope
Focused enough to produce a credible decision in 10 business days.
One primary diagnostic lens
We select the perspective most relevant to where the friction appears. You do not need to choose the lens yourself.
Up to three stakeholder perspectives
We include the context needed to understand the selected problem without turning the work into an organization-wide study.
Relevant evidence review
We examine the existing assets, data, research, and operating context that can support or challenge the current assumptions.
Diagnostic Lenses
The starting point depends on where the friction appears.
The lens focuses the engagement. The Diagnostic still considers connected effects across the business.
MARKET
Brand and Market
When positioning, messaging, offer clarity, trust, or perceived maturity are weakening buyer confidence.
JOURNEY
Funnel and Customer Journey
When qualified demand, conversion, sales narrative, or handoffs across the customer journey are breaking down.
PRODUCT
Product and Experience
When product direction, onboarding, usability, adoption, or service experience are creating friction.
OPS
Operations and Alignment
When ownership, workflows, systems, handoffs, or competing priorities are slowing execution.
HOLISTIC
Holistic
When the challenge genuinely spans several functions. Holistic work is normally an expanded scope beyond the $5,000 starting engagement.
What You Receive
A decision package leadership can use.
- A confirmed problem frame defining the challenge, boundaries, and decision required.
- A friction map showing where the selected system or journey works and where it breaks.
- Evidence-backed findings separated from assumptions and unresolved questions.
- A priority matrix ranking issues and opportunities by consequence, urgency, confidence, and effort.
- A prioritized 90-day direction showing what should happen now, next, later, and not yet.
- An executive debrief to align stakeholders and confirm the next decision.
How it works
Ten business days. Three decision gates.
Days 1–2 · Align
We confirm the selected challenge, constraints, available evidence, stakeholders, and the decision the engagement must enable. Leadership receives a written problem frame before deeper analysis begins.
Days 3–7 · Map
We review the relevant evidence, gather the approved stakeholder perspectives, and identify connected friction, assumptions, and evidence gaps.
Days 8–10 · Prioritize
We rank the findings, define the 90-day direction, and facilitate an executive debrief to confirm ownership and the next decision.
The Discipline Behind the Work
A structured path from uncertainty to action.
AMOT guides how we align around the problem, map the system, prioritize what matters, and prepare the next change. It supports the Diagnostic; it is not an additional product the client needs to buy.
Explore AMOT FrameworkAlignment
Establish a shared and honest picture of the selected problem.
Map
Identify where the system works, where it breaks, and how the issues connect.
Optimize
Prioritize the few changes that deserve attention first.
Transform
Define what should move into implementation, who should own it, and how progress should be measured.
Scope
The starting engagement is intentionally focused.
Starting scope
- One defined business challenge.
- One primary diagnostic lens.
- One critical journey, system, offer, or initiative.
- Up to three stakeholder perspectives.
Scoped separately
Implementation is not included. If the findings require execution, SVS can propose a separately scoped Implementation engagement—or the client can use the decision package with its internal team.
Bring Us the Situation
Leave with a clearer decision about what should happen next.
Tell us what changed, what is slowing progress, and what leadership needs to decide. We will confirm whether the 10-day starting scope is the right fit before any work begins.